Terms of Service

By creating an account or using the IO2Labs platform (the “Service”), you agree to these Terms of Service (the “Terms”) with IO2Labs, LLC, a Florida limited liability company (“IO2Labs”). If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms. You must be at least 18 years old and able to form a binding contract to use the Service.

New accounts are subject to review before they are activated, as disclosed at registration. We may approve or decline an account at our discretion — for example to manage capacity or to keep the platform safe — and an account that has not been approved has limited access to the Service.

IO2Labs is a multi-tenant marketing platform that lets you store structured business information and generate marketing content — including text, images, video, and audio — using artificial intelligence. The Service’s features, generation workflows, and usage limits may change over time as we improve the platform.

You are responsible for the activity that occurs under your account and within your organization, including the actions of members you invite. Keep your credentials confidential and notify us promptly of any unauthorized use. Owners and admins of an organization are responsible for managing their members’ access and for the content their organization creates.

Your use of the Service must comply with our Acceptable Use Policy, which is incorporated into these Terms. Violating that policy is a violation of these Terms.

You retain ownership of the business data, files, media, and other content you upload to or create with the Service (“Your Content”). Your Content also includes the messages you send to a client’s AI assistant and the memories the assistant derives from your conversations and saves on your behalf. You grant IO2Labs a limited license to host, process, and transmit Your Content solely to operate and provide the Service to you, including passing it to the generation providers described in our Privacy Policy.

You represent and warrant that you own, or have all necessary rights, licenses, and consents to, any name, likeness, voice, image, logo, trademark, or other material you upload to or generate with the Service. This includes obtaining the explicit consent of any real person whose likeness or voice you use to create a Model or any generated content. You are solely responsible for ensuring you have these rights before using the Service.

If Your Content includes personal information about other people — such as your customers, leads, review authors, or employees — you represent and warrant that you collected that information lawfully and have the right to provide it to us for processing. As between you and IO2Labs, you are the owner and controller of that information; we process it only to provide the Service to you, and you are responsible for providing any legally required notices, obtaining any legally required consents, and responding to those individuals’ requests about their data.

Content generated by the Service is produced by automated AI systems and is provided “as is.” AI output can be inaccurate, incomplete, or unsuitable for a given purpose. You are solely responsible for reviewing and verifying any generated content before you use or publish it.

This applies to all work the Service produces for you whether you request it or the Service proposes it — for example, a draft campaign or other suggestion an assistant surfaces for your review. Anything the Service proposes is a suggestion only: it has no effect until you review and approve it, and the same “as is” terms and your review responsibility apply to it just as they do to content you request.

You are responsible for ensuring that any content you publish complies with all applicable laws and with the policies of the advertising platforms (such as Meta and Google) and other channels on which you run it. IO2Labs does not review your generated content for legal or policy compliance and is not responsible for how you use it.

No marketing outcomes are guaranteed. The Service provides tools; it does not promise results. IO2Labs makes no representation or warranty about the performance of any content or strategy produced with the Service — including leads, rankings, impressions, engagement, ad approvals, review volume, hiring outcomes, or revenue. Marketing decisions, and their outcomes, are yours.

Paid plans are billed on a subscription basis through our payment provider, Stripe. Your plan determines your usage allowance, expressed as “energy” that is consumed when you generate content. You authorize us (through Stripe) to charge your payment method for the fees that apply to your plan. Plan changes, upgrades, and downgrades take effect according to the terms presented at the time of the change. Except where required by law, fees are non-refundable.

IO2Labs and its licensors own all rights in the platform itself — including its software, design, workflows, and trademarks. These Terms do not grant you any right in the platform other than the limited right to use it in accordance with these Terms. Nothing here transfers ownership of Your Content to IO2Labs.

We respect intellectual-property rights and respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act. If you believe content on the Service infringes your copyright, send a notice to our designated agent at legal@io2labs.com that includes: (i) identification of the copyrighted work; (ii) identification of the allegedly infringing material and where it is located on the Service; (iii) your name, address, telephone number, and email address; (iv) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; (v) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf; and (vi) your physical or electronic signature.

We may remove or disable access to material that is the subject of a valid notice, and we will terminate the accounts of repeat infringers in appropriate circumstances.

The Service and all generated content are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that generated content will meet your requirements.

To the maximum extent permitted by law, IO2Labs and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. To the maximum extent permitted by law, our total liability for any claim arising out of or related to the Service will not exceed the amounts you paid us for the Service in the twelve months before the event giving rise to the claim.

You agree to indemnify and hold harmless IO2Labs and its affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to Your Content, your use of the Service, your generated content, or your violation of these Terms or applicable law — including any claim that your use of a name, likeness, voice, logo, or other material infringed someone’s rights, any claim arising from personal information you provided about another person, and any claim arising from marketing content you published or campaigns you ran.

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms or the Acceptable Use Policy, if required to protect the Service or other users, or as otherwise described in these Terms. Provisions that by their nature should survive termination — including ownership, disclaimers, limitation of liability, and indemnification — will survive.

These Terms and any dispute arising from them are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Florida will have jurisdiction over any dispute that is not otherwise resolved.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Service after a change takes effect means you accept the revised Terms.

Questions about these Terms? Contact us at legal@io2labs.com.